Contact Us
    We’re here to help. Whether you’re looking for assistance, have any query or just want to let us know how we did, you can contact us easily via Whatsapp or Email.
    Thank you for supporting a homegrown Indian brand.

    Email us: info@aurbanisland.com
    Call or Whatsapp us: +918884008668
    (Monday to Saturday 11am to 6pm)

    Frequently Asked Questions

    Please read our FAQ before sending us a message.

    At Aurban Island Clothing, we’re happy to offer Free Delivery on all orders—no hidden costs, no minimum purchase required!

    At Aurban Island Clothing, we offer a variety of secure payment options to make your shopping experience convenient:

    Credit/Debit Cards: Visa, MasterCard, American Express, and more.
    UPI Payments: Google Pay, PhonePe, Paytm, etc.
    Net Banking: Supported by all major banks.
    Wallets: Paytm, Amazon Pay, and other popular digital wallets.
    Cash on Delivery (COD): Available for select locations.

    At Aurban Island Clothing, we ensure your orders are delivered promptly:

    Standard Delivery: 5-7 business days for most locations.
    Express Delivery: 2-3 business days (available at an additional cost).
    Remote Areas: Delivery may take 7-10 business days.
    Once your order is shipped, you’ll receive a tracking link to monitor its progress. Delivery times may vary during holidays or due to unforeseen circumstances.

    At Aurban Island Clothing, your security and privacy are our top priorities. We’ve taken extensive measures to ensure that your shopping experience is safe and secure:

    Secure Payments: We use SSL encryption (Secure Sockets Layer) to protect all sensitive information during payment transactions.
    Data Privacy: We never share your personal or payment details with third parties. All customer data is securely stored and processed in compliance with privacy regulations.
    Trusted Payment Gateways: We work with trusted payment providers like Razorpay, PayPal, and Stripe, ensuring your transaction details are handled with the highest level of security.
    Fraud Protection: We monitor for any unusual activity and take action to prevent unauthorized access to your account and payment information.

    Once you place an order at Aurban Island Clothing, here’s the process you can expect:

    Order Confirmation

    You will receive an order confirmation email with the details of your purchase, including the items, total price, and delivery address.
    Order Processing

    Our team will process your order, ensuring all items are in stock and ready for shipment. This usually takes 1-2 business days.
    Shipping

    Once your order is processed, it will be handed over to our trusted delivery partner. You’ll receive a tracking number via email or SMS to monitor your package.
    Out for Delivery

    When your order is out for delivery, you’ll receive an update with the expected delivery date.
    Order Delivered

    Your order will be delivered to your address, and you’ll receive an email or SMS notification confirming successful delivery.
    Returns & Support

    If for any reason you’re not satisfied with your order, simply follow our return policy or contact our customer support team for assistance.

    Yes, you will receive an invoice for your order! Here’s what you can expect:

    Email Invoice: After your order is successfully placed, an invoice will be sent to the email address provided during checkout. This invoice will include details such as the order number, items purchased, price, taxes, and any applicable discounts.
    Printable Invoice: You can also download and print the invoice from the order confirmation email, if needed.
    Package Invoice: A physical copy of the invoice is included with your order when it’s shipped, so you have it on hand when your package arrives.

    Send us an email

    Email us: sudheer@aurbanisland.com
    Call or Whatsapp us: +918884008668
    (Monday to Saturday 11am to 6pm)

    Address: No.13, 2nd Floor, 4th Cross Rd, Sudhama Nagar, Bengaluru, Karnataka 560027